Where I work it’s clear that a functioning IT department is not really a priority. They already outsourced IT for the most problematic devices, the printers, and word on the street is that the belt is tightening. Already getting in touch with IT is a nightmare. If you need remote access to something, or a working mouse, or a generated password, you have to fill out a ticket and get someone above you to sign off on it, and if you’re lucky they’ll will send up a guy (and if the problem is really serious, two guys). For the most part, they won’t be able to help you. There’s no frustration like when a computer won’t do what you want, and to fix the problem you have to do exactly what the IT tech says. From my one high-school summer working in IT, I can say that a surprising number of folks don’t take well to that.
Which is all to say—Jason, I see you and I honestly have no idea how you do it. How the fuck did you find the license key for that ancient version of Adobe Acrobat? Where did you get that clean-looking extra keyboard? How do you maintain that perfectly good-natured demeanor, for Christ’s sakes even a smile, when most of your job is telling people that what they need is either impossible or going to take a long time? I genuinely admire the way you approach each new problem with such confidence, even if it’s obvious to everyone that there’s no solution, only tedious workarounds. It takes real grace and patience to do what you do, and even then people are going to grumble. We blame you for the company’s weird computer workings. None of it seems to get to you. Nothing but respect for that.



